Return Process

Below are the steps for the return process:

1. Submit a Claim: File a claim on Your Purchases page within 24 hours of receiving the item.
2. Capeesh Marketplace Review: Capeesh Marketplace will review your Claim and get back to you with any additional questions or required photos.
3. Print Return Label & Ship: If your Claim is accepted, we'll provide a return shipping label for you to print and return the item within 72 hours.
4. Receive Full Refund: Once your tracking info shows the item is in the mail, we'll disburse your full refund.

What if I don't like my item or it doesn't fit?

Below are the details for re-listing an item:

• If you receive an item that you don't want for whatever reason, you can re-list the item without paying any commission or fees. In order to qualify, you must email [email protected]
• within 72 hours of receiving the item with the following information:
• Order # of the original purchase
• Your new listing
• Brief description of why you will be re-listing the item
• If eligible, you can also choose to add Seel Return Assurance to your order at checkout. Return Assurance gives you a 7-day return window on your otherwise final sale items. If you're unhappy with the purchase for any reason, Seel will buy it back from you for 100% of the purchase price you paid.
• All purchases are subject to a return period of 7 days, and returns must be initiated within 7 days from the date your package is marked as delivered by the carrier. To initiate a return, please go to Your Purchases page and follow the instructions for submitting a return.
• In the event your entire order is cancelled by the Seller or all items in your order are successfully disputed, the Return Assurance fee will be refunded to you. However, the fee will not be refunded for partial cancellations or partial disputes.
• Please also note that shipping fees are not covered by Return Assurance. The original shipping fee will not be returned and a $10 return shipping fee will be deducted from your final refund. Once the return is received and approved, the refund will be processed to your original form of payment.